FAQ

Answers before you visit or order.

A short guide to shop orders, our upcoming lounge and memberships, and the fastest way to arrange the details with Premium Puffs.

Best channelWhatsApp
Pickup pointPremium Puffs Chania
LoungeComing soon
MembershipsComing soon

Questions

Everything starts with the right detail.

If your question depends on a date, group size, or product choice, WhatsApp will be the most reliable way to get a precise answer.

Lounge

Is the lounge open?

Our private, members-only lounge is coming soon. Contact the team on WhatsApp for opening updates and details about the planned experience.

Will members be able to bring guests?

Guest access will depend on the membership tier and visit type when the lounge opens. The team can explain the planned options on WhatsApp.

Are private tastings available?

Lounge tastings are planned for after opening. For a private event or cigar catering enquiry, contact the team to discuss your occasion, location, and guest count.

Shop

Can I order online and pick up in store?

Yes. The checkout supports store pickup, and the order confirmation will keep your collection details together.

Do you carry accessories as well as cigars?

The shop includes cigars, cutters, lighters, gifts, and lounge essentials. Availability can change as new stock arrives.

Can the team recommend a cigar?

Absolutely. Tell the team your preferred strength, wrapper, format, and occasion, and they will narrow the shelf for you.

Membership

What will lounge memberships include?

Planned membership privileges include lounge access, personal humidor space, cigar-centered drinks, expert advice, and exclusive events. The lounge and its membership services are coming soon.

Which subscription options are planned?

Weekly, bi-annual and annual programs are planned. Contact the team on WhatsApp for details and launch updates.

How can I learn more about membership?

Message the team on WhatsApp with your interests. They can explain planned membership options and share updates ahead of the lounge opening.

Still Unsure

Send the team the date, group size, or product you have in mind.